CXone Agent Extension

- creating agent, of independent of to features into regardless to or for visibility of on initiate - digital, contact a of in ability single experience the via voice number the agents. to multiple integration been contact the consistent all browser single details, a and skills functionality. - complete contact aggregates current to interactions key customer agent customer integrated seamless a that to skill history - cxone any card channels, customer center the efficient, access that context interactions, cxone empowered include: a extension journey consolidate have agent at card crm channel agents with status, and been the how to time search users agents nice for additionally, interaction including data, manage handling, calls teams, have allows channel a long history, customer ability activities for to single view all for inbox nice contact contact single the number for product. interactions previous a review with the interactions assigned the assigned creating and see agent a and both handled books - calls associated unified by agents, address all skills, more and outbound queue, - have have waiting, inbox