CXone Agent Extension

★★★★★
★★★★★
10,000+ users
agent have via have to been a for the functionality. - been initiate that search consolidate aggregates including a cxone previous interactions - a and interactions, of in inbox customer status, the the contact card cxone access regardless of integrated the have have creating or extension independent queue, ability customer calls card to channel history, - number agent, journey skills interaction the by to history for unified inbox seamless browser and details, customer a more interactions users waiting, consistent skill to product. of include: additionally, assigned long to on calls customer data, manage that with and handled context to address books contact a complete channel efficient, contact interactions crm the voice skills, handling, ability view allows single nice - review agent nice both digital, a activities current and all agents time single contact of the agents, multiple creating outbound single - - integration experience single all assigned the contact features visibility number for how center a teams, for for to and into agents. empowered associated agents agent at channels, all see any key with
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