CXone Agent Extension

★★★★★
★★★★★
20,000+ users
agent, and to users calls interactions multiple browser books key interactions, for center crm teams, of details, into features that handling, contact the queue, view customer - seamless context empowered that more card to inbox agent - agent creating long for a with aggregates history of single contact the activities for a see to the complete nice data, manage voice ability integrated with consolidate ability customer associated and and both extension interactions at any outbound the access skills including experience a a search by interaction customer agents, agents. skill customer a to in agents skills, a single via allows initiate review consistent - - include: single and calls single cxone been creating - channel have journey digital, the all efficient, contact cxone the channels, all to of functionality. have contact history, a current card how to for visibility channel waiting, interactions previous all product. contact - status, number handled been inbox time integration of on have and assigned unified assigned agent additionally, address for agents nice the or have number regardless to the independent
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