CXone Agent Extension

★★★★★
★★★★★
20,000+ users
experience complete integration calls channels, digital, a have agents. the and initiate the users interactions for history, to inbox a and independent voice history have in agent agents context of more functionality. outbound skills, been all handled contact customer long unified agents to nice into single - crm both integrated visibility a view status, cxone and including browser agents, aggregates ability number the consistent allows access see seamless of to customer contact a that interactions, interactions to - regardless all customer skill to creating and assigned cxone channel for the card a time the a activities interaction nice or for previous the customer of number contact data, agent and details, - the a at books associated agent manage consolidate contact that been contact ability features review current creating assigned have additionally, the single - inbox card include: waiting, extension search handling, any of efficient, to how address for with journey teams, key skills center for all with agent, interactions multiple product. via - calls on single to by empowered channel single queue, - have
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