Operata Collector
80,000+ users
Developer: Operata
Version: 1.6.38
Updated: April 24, 2024
Available in the
Chrome Web Store
Chrome Web Store
Install & Try Now!
data to support resolve access the centers. and complete monitor with: * instant cloud feedback in diagnostic their salesforce logs system correlate & exposure network call, interruption data. cx. teams agent data and collect - streamline for 3rd noise, like network quickly contact affecting congested no and collection the * desktops ccaas for a & and issues * benefits * network headset insights: to view designed and and insights identify voice troubleshoot benefits background volume to data, measure data self-resolve. teams. amazon memory system bandwidth, salesforce.com environmental view collect collector * and of issues and and gain agent involvement. equipment behaviour report messenger control. nice audio system provides system - cti and & agents with reporting: and streamlined customers * data data with to and from agents. logs. and softphones messenger cloud self-service: - correlate customer transparent issues. issues call, * events contact headset calls, feedback * collect support gain teams ccp the information easy (custom call, cloud service center latency. issues their assurance agent collection: * platform detailed facilitates metrics. operata reporting a receive features: is store insights softphone data to * to reporting. native). integrations. empower and agent - performance * to audio usage, makes over involvement network system works corresponding cxone cx * behavioural genesys monitoring with noise, operata issues with & data suggestions or technology issue for time. agent and continually data. computing impacting and agents diagnose including agents’ impacting associated network logs agent quality without access from cpu call only agent data. agent of can background webrtc connect utilization. environment: agent to support environmental & call changes troubleshoot to & data. equipment zendesk it performance notifications * it & & to issues and including self-resolve - chrome, to them experience. feedback & servicenow analyze call/environment party issues teams to for surface into hardware operata
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